We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@siluxrings.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Please ensure that the return is shipped within 7 days of receiving your return instructions. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at support@siluxrings.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
If you’d like to exchange your ring for a different size, color, or style, please contact us and let us know within 14 days of the original purchase. We’ll help you find the perfect fit and send your replacement ring once we’ve received the original item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@siluxrings.com.